Facebook today launched two powerful ways for people to find Messenger bots to use, addressing the discovery problem that’s plagued the platform’s 100,000 developers.

Today, for its Oracle Cloud Suite, the company will reveal a chatbot platform and artificial intelligence for mobile, video and messaging practices at its Modern Customer Experience event in Las Vegas. At the heart of the initiative is what Oracle calls its “orchestration system,” which lets marketers follow up chatbot sessions with relevant emails to sales prospects, as an example.

Computers have got much better at translation, voice recognition and speech synthesis, says Lane Greene. But they still don’t understand the meaning of language

Consumers today have high expectations for customer service. They want service that is fast, personalized, and available wherever they are. Companies want to provide great service, but with new channels such as web chat, messaging apps, and in-app support cropping up, it’s hard for companies to know where to invest their customer service dollars.

Debunking the myth of a superhuman artificial intelligence: Hyper-intelligent algorithms are not going to take over the world for these five reasons.

Best practices for building and designing chatbots is still an open field. The chatbot manifesto takes an opinionated view.

Standuply runs automated daily standup meetings in slack. It is a slack bot for remote agile teams. It helps you to run automated daily standup meetings no matter of the distance.

The customer experience can make or break the brand-consumer relationship. Representatives on the phone, online or in-person can make decisions on the fly that help them tailor the customer’s experience according to what they may want or need, but a chatbot needs a little extra help to fill the shoes of a dedicated customer service representative.

The New Yorker introduces its Poetry Bot, a new way to discover, read, listen to and share poetry from the magazine’s archive.

She’s quick with a joke and decisive with her judgments. She loves shopping at Target, prefers New Balance over Nike, and, for some reason, despises my coworker Meg.

MasterCard has launched its digital wallet service, Masterpass, onto the Facebook Messenger application and is utilizing shopping chatbots to allow customers to make purchases automatically through their phones.

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For our 9th meetup, we are delighted to welcome Slack, IBM and Botfuel for three amazing talks about the latest trends in the conversational workspace.