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Chatbots weekly digest - Issue #37


Customer Support Automation Weekly Digest

April 28 · Issue #37 · View online
The Web's best digest on Customer Support Automation & AI, by

In the news
Facebook Messenger launches group bots and bot discovery tab
Oracle Just Expanded Its Marketing Cloud With Chatbots and New AI, Accenting a Recent Flurry of Moves
Finding a voice
How to find the balance between bots and customer service agents
The Myth of a Superhuman AI
Bot building
Chatbot Manifesto
New Tools that Every Bot Maker Needs To Know
How to Optimize Chatbots for a Superior Customer Experience
Interesting bots
Introducing the New Yorker Poetry Bot
I Turned My Boss Into A Chatbot, And So Can You
MasterCard Introduces Shopping Chatbots For Facebook Messenger
April 29th - AI With The Best online conference for developers
May, 2nd - Paris - Chatbots for the workplace
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