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Customer Support Automation Weekly Digest - Issue #104

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Today our Weekly Digest is evolving and will focus more on Customer Support Automation! Please feel
 

Customer Support Automation Weekly Digest

March 6 · Issue #104 · View online
The Web's best digest on Customer Support Automation & AI, by https://automation.botfuel.io/

Today our Weekly Digest is evolving and will focus more on Customer Support Automation!
Please feel free to send us your feedbacks and let us know if you like it.

In the news
Bots are about to get better at customer support than humans | WIRED UK
Analysis
Businesses need to understand AI before putting it to work | WIRED UK
Interesting Customer Service
Guest Blog: How AI Can Help the Customer Experience for Your Business - Shep Hyken
Exceptional Customer Service Is Key To E-Commerce Growth
French chatbot scene
Customer service automation magazine – Medium
Events
Stratégie clients : Le salon btob de la relation client et des centres d’appels
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